I just had a quick search today about "Top Hosting Center" (known as THC) on Google to know the latest buzzes about the web host I am with. I’m currently using their Speedy hosting plan and so far I got excellent performance to this blog perhaps of the enhanced SEO effect of the dedicated IP address that it came free with. The results on Google search towards THC are mostly positive, except one thing — there was an emphasizing post written by Aahz, a current customer of Top Hosting Center, with his blog website Philaahzophy.com that was stumbled purposively on StumbleUpon.com. I am not sure if he meant to write it to tell the truth, or he could have written it just for traffic’s sake. I’m a happy THC customer, and based on my hosting experience, I could say this blogger is shooting blanks to the best web hosting company I could ever find nowadays  — and guess what — I’m not alone!

As far as I can remember, Philaahzophy.com is not new to me. I think I’ve seen and mentioned this site on this blog way before when I had a grand review about THC’s lifetime Rudolf hosting plan last February (which is now unavailable — unfortunately). He was still positive to THC that time — far different from his views now.

On Philaahzophy’s latest post as I checked it entitled "Top Hosting Center Can’t Keep Own Website Online!," I believe Aahz missed to read something from his H-Sphere control panel. I am not sure if he is on Rudolf hosting plan or Speedy (I didn’t have interest to research) but I know he is one of THC’s customers and claimed that he used to be a "big fan" of the web host. His post was a bomb to THC and considering that THC announced the event prior to their downtime, this blogger once again shooted blanks.

 

While it is true that the official homepage of Top Hosting Center was down as of this writing, I wasn’t surprised. I’ve read yesterday from the company’s H-Sphere control panel news section that they are going to change their IP address as they’ve always done in the past months (this is something Aahz missed to read). I’m not sure how many hours had it been in downtime status but I have asked some friends abroad and they told me that they can fully access the website (which makes me believe that DNS information propagation is complete on some places). I don’t know if other THC users noticed the advisory but for sure it is conspicuous enough to get noticed. Since I’m in the Philippines and THC servers are in North America, I guess I will have to wait for the site to go up. It is a good thing that this blog or any customer sites (and hosting functionality) was not affected by their downtime otherwise it would be real shitty.  

As far as I know based on my working Cisco networking knowledge, changing an IP address does not take effect immediately and unfortunately domains undergoing IP changes will experience downtime. Changes that undergoes downtime include IP updates, IP transition from shared to dedicated IPs and vice versa, and name server changes.

To THC: Aahz May Be Right, But Not Completely Right

I do not say that Aahz is completely wrong. He was just shooting blanks on some ways; he may be right, but well, not completely right on his claims since I highly believe he missed the advisory. Plus, he could be on a shared hosting — and you can’t expect a dedicated server quality on a shared hosting plan!

Now this is for you THC: like what he said on his first post,  I agree that there have been quite a few times that THC had problems with their hosting services. Although they are fast in responding to support and delivering solutions to problems, complaints like from Aahz’s is a sign that THC needs to be consistent and make their impatient customers feel what a good host is. It doesn’t feel good to defend something that doesn’t deserve to be defended. Fortunately, THC isn’t as worse as Aahz described it based on my experience. He was a bit too extreme. Perhaps he needs to get a dedicated server. Believe me, you will never find a host that doesn’t experience downtimes especially on shared hosting.

Bottomline

If Top Hosting Center wasn’t good enough, as it never became a perfect web host, I would have flown to other web hosting companies. I’ve got lots of sponsorship offers for this blog from other web hosts yet I’ve denied them all because I like the way THC handles its hosting services. Plus, I don’t need to worry about a thing because they have backups accessible. An anonymous hacker tried to devastate this blog earlier this month and THC was very, very quick to restore my database. I’m sure other customers can have similar experience as THC’s support is just a matter of clicks away. In my case, I write to them via email but I can also use their live chat for basic issues and trouble ticket on my H-Sphere control panel as well.